Manage customer payments

When to use this procedure

Use this procedure to post payments against outstanding invoices, apply credit to outstanding invoices, and add a credit invoice to the customer's account.

Steps to complete

  1. Click the O/A Payment button on the POS button bar.
    Alternatively, on the Modules menu, point to Daily Posting then click O/A Payment or use keyboard shortcuts Alt, M, D, O or Ctrl+O.
  2. On the Pick Customer window, search for or select a customer. The Customer Payments window displays.
  3. If necessary, verify and update the store location, tax authority, and payment date in the location, tax authority, and Date boxes.
  4. If the customer is paying a portion of his or her account balance, enter that amount in the Disburse Amount box. Otherwise, leave it blank.
  5. Select the invoice(s) for which you are posting payments.
    To remove an invoice, clear the Select check box.

Hint: If a customer is making a payment and has multiple invoices, you can apply a portion of the payment to each invoice in varying amounts, or apply the full payment to one invoice. To apply a portion of the payment, type the payment amount into the Pay Amt grid column for that invoice. For example, if the customer has two outstanding invoices and makes a $100 payment, you can apply $70 to fully pay off one invoice and the remaining $30 to the other invoice.

Steps 6-8 are optional.

  1. Click Order to display the Select Orders window and select an order deposit to apply to the Invoice grid. Then apply the deposit as necessary.
  2. Click Credit to create a credit invoice on the Post Credit window to add to the Invoice grid. Then apply the credit as necessary.
  3. Click Master to search for a master ticket number on the Master Ticket window and add those invoices to the Invoice grid.
  4. Complete one of the following to save the payments.

Did you know? You can also right-click in the grid and select any of the options to complete steps 6-8 above.

To quickly enter today's date, press T on your keyboard. To quickly back-date or forward-date by one day, use the Hyphen key (-) and Equal key (=) on your keyboard (alternatively, use the Minus Sign and Plus Sign keys on your keyboard number pad). To quickly back-date or forward-date by one month, use the Page Up and Page Down keys on your keyboard.

Helpful links

Select invoices to pay

Apply credit to an invoice

Reprint an invoice

There are no related reports.

There are no related variables.

Open Account Payments general overview

Open Account Payment reports

Customer Payments window